Community
Community Guidelines
Last updated: April 2026
Respect everyone
Fseka has zero tolerance for harassment, discrimination, or abusive language — in chat, reviews, or in person. Violations result in immediate suspension.
Be on time
No-shows damage everyone. Three no-shows in 90 days result in a strike. Repeated no-shows can lead to account suspension. If you can't make it, cancel early.
Accurate listings
Don't misrepresent your car, capacity, or route. If your car has 4 seats, list 4. Travellers who consistently mislead riders will be flagged for review.
Meetup spots
Pickup and drop-off spots are chosen on the map. Choose a place that works for the trip, keep the address clear, and use chat if the meetup needs a small adjustment.
Bags and items
The sender must be present at handoff and the contents must match the description. No prohibited items (see Terms of Service). Travellers may refuse anything that seems unsafe.
Rate honestly
Ratings are the backbone of trust on Fseka. Gaming ratings — whether inflating your own or maliciously tanking others — results in an immediate account review.
Safety first
If you witness or experience unsafe driving, harassment, or fraud, report it immediately through the in-app chat or email safety@fseka.com. We take all reports seriously.
What gets you suspended
Three or more no-show or late cancellation strikes · Harassment or abusive behavior · Fraudulent listings or fake reviews · Moving prohibited items · Identity fraud. Three strikes lead to automatic review. Severe violations can lead to immediate permanent ban.
How to report
Use the in-app chat to escalate issues during or after a trip. For serious safety concerns, email safety@fseka.com. We respond to all reports within 24 hours.