Trust

Your safety, our first priority

Verified travellers, public meetpoints, clear prices, and support when something goes wrong.

Only verified travellers

Every traveller on Fseka has submitted a government-issued ID reviewed by our team. Look for the green shield badge.

Clear meetup spots

Pickup and drop-off spots are chosen on the map, so everyone sees the same address and pin after booking.

Transparent pricing

The traveller sets the price up front. No hidden fees. What you see before booking is what you pay.

Confirmation codes via WhatsApp

Trip confirmation codes are sent directly to your WhatsApp — never shown in-app. This prevents code interception.

Dispute protection

If something goes wrong, open a dispute from the Help page. Our team reviews it within 48 hours and can issue refunds.

Rating & accountability

Riders and travellers rate each other after every trip. Low-rated users are flagged for review automatically.

Fseka Guarantee — first 50 rides

Fseka personally backs the first 50 rides on the platform. If your trip doesn't happen for any reason, you get a full refund — no fees — within 48 hours.

Full FSK refund if traveller cancels post-lock

Full refund if a rider group expires before a traveller accepts

Normal cancellation refunds return directly to your wallet

In an emergency

If you feel unsafe during a trip, call emergency services (123) immediately. Then report to Fseka via the Help page.